Last Updated: October 1, 2026

We understand that plans can shift unexpectedly. To make things easier for you — and to keep our production schedule running smoothly — here’s how cancellations and order modifications work at Trete Store.

1) 12-Hour Free Adjustment Period

You may cancel or modify your order within 12 hours of placing it — completely free of charge.
This 12-hour timeframe is based on Eastern Time (EST), according to the timestamp of your order.
After the 12-hour window has passed, your order will move into our custom production queue and can no longer be changed or canceled.

2) How to Submit a Cancellation or Change (Within 12 Hours)

If you’d like to cancel or modify your order, please reach out to us promptly and include the following details:

Email: support@tretestore.com
Subject line: “Cancel/Change Order – Order #XXXX”

Please provide:

  • Your order number
  • The full name and email used at checkout
  • A description of what you’d like to modify (size, color, design, quantity, or address) or if you want to cancel the order entirely
  • Any additional notes (e.g., updated size or corrected shipping address)

You’ll receive a confirmation email once your update or cancellation has been successfully processed.

3) What Can Be Modified (Within 12 Hours)

You may update or cancel the following within the 12-hour grace period:

  • Shipping address (ensure full and accurate details)
  • Product details (size, color, style, or quantity)
  • Design or personalization instructions (if applicable)
  • Complete order cancellation — eligible for a full refund to your original payment method

After 12 hours, production begins and no further changes or cancellations are possible.

4) Address Accuracy & Returned Shipments

Please review your shipping address carefully before completing checkout.

  • Trete Store is not responsible for delays, losses, or failed deliveries caused by incorrect or incomplete addresses.
  • If a package is returned to our fulfillment partner due to address issues, re-shipping fees may apply.
  • Once an order has shipped, it cannot be rerouted or modified. Any forwarding or redirection requested through the carrier is at your own risk.

5) Processing, Refunds & Timelines

Approved cancellations made within the 12-hour period are eligible for a full refund to your original payment method.
Please allow 3 – 5 business days for your bank or credit card company to process and post the refund to your account.

6) Orders Already in Production or Shipped

Once your order has entered production or has already been shipped, we can no longer cancel or make changes.
If your package arrives damaged or incorrect, please refer to our Return & Refund Policy (returns accepted within 30 days of delivery) for assistance.

7) Get In Touch

Email: support@tretestore.com (We aim to reply to all inquiries within 24 business hours)

Phone: +1 305-494-8710

Customer Support Hours: 9:00 AM – 5:00 PM (GMT+7), Monday – Friday