Shipping policy
At Trete Store, your satisfaction is our top priority.
We work hard to ensure your orders are processed promptly and delivered safely to your doorstep.
This Shipping Policy outlines how we handle processing, shipping, and delivery for all purchases made through our store.
Shipping Carriers
We collaborate with trusted logistics partners such as USPS, DHL, EMS, and various local postal services to guarantee that your orders are shipped quickly and reliably.
Order Processing
Orders are processed only after your payment has been successfully verified.
Our fulfillment team operates Monday through Friday, following Eastern Standard Time (EST).
- Cut-off Time: Orders placed after 5:00 PM EST will be processed on the next business day.
- Business days exclude U.S. federal holidays recognized by the postal service:
- New Year’s Day – January 1
- Presidents’ Day – February 17, 2025
- Memorial Day – May 26, 2025
- Independence Day – July 4, 2025
- Labor Day – September 1, 2025
- Thanksgiving Day – November 27, 2025
- Christmas Day – December 25, 2025
Delivery Time & Shipping Fees
All orders are processed and produced within 2 to 5 business days (Monday – Friday). Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Total Delivery Time = Handling Time + Transit Time ( For Standard Shipping: You can expect to receive your order within 7 – 15 business days from the date the order is placed.
Please note that shipping times are estimated and may vary based on carrier performance, weather conditions, or other unforeseen circumstances.
| Method | Handling Time | Transit Time | Cost | Fulfilled On |
|---|---|---|---|---|
| Standard Shipping | 2–5 business days | 5–10 business days | FREE | Monday – Friday |
Order Tracking
Once your order has been dispatched, a confirmation email containing a tracking link will be sent to you.
Tracking information may take 3–7 business days to appear once the carrier receives your package.
If tracking updates seem delayed:
- Please check your spam/junk folder, or
- Wait until the carrier scans your parcel into their system.
If your order remains delayed beyond the estimated delivery window, please contact our support team for assistance.
Personalized & Custom Orders
Custom or personalized items may take additional time to process, depending on design complexity.
Please allow extra days for our production team to finalize your custom design before shipment.
Incorrect Address Policy
Please double-check your shipping address at checkout to ensure accuracy.
- Incorrect, incomplete, or invalid addresses may cause delivery delays.
- If a package is returned due to an inaccurate address, it may be discarded by the carrier, and Trete Store will not be responsible.
- Re-shipping fees will apply if you wish to have the order resent.
- We cannot be held liable for lost, stolen, or damaged packages resulting from forwarding or redirecting requests made directly with the carrier after dispatch.
Get In Touch
Customer Support Hours: 9:00 AM – 5:00 PM (GMT+7), Monday – Friday
Email: support@tretestore.com (We aim to reply to all inquiries within 24 business hours)
Phone: +1 305-494-8710