Return & Refund policy

First, thank you very much for choosing us. We sincerely apologize for any mistakes that lead to your request for a refund. At Trete Store, we always strive to protect our customers’ rights. Therefore, if there are any issues with the product you purchased from Trete Store, we are always ready to support you by replacing the product or refunding you.

Return Window

You may request a return within 30 days from the date your order was delivered.
Unfortunately, requests made after this period cannot be accepted.

Eligible Returns

To qualify for a return or exchange, your items must meet the following conditions:

The item must be unused, unwashed, and unworn.
All original tags and packaging must remain intact.
You must provide a valid order confirmation or sales receipt.

⚠️ Please Note: We are unable to accept returns resulting from customer input errors — such as typos, incorrect personalization details, or poor-quality customer-provided images.
We encourage you to carefully review your order before completing checkout.

Return Shipping Costs

We aim to make returns as simple and stress-free as possible.

Restocking Fee: We do not charge any restocking fee ($0.00). Trete Store will cover the entire cost of return shipping. We will provide you with a pre-paid return label or offer a free replacement.

How to Start a Return

Because we operate with multiple fulfillment centers and production partners to speed up delivery, the correct return facility depends on your specific order.

To ensure your return is processed accurately and not lost in transit, please DO NOT return the package to the address on the shipping label. Instead, follow these steps:

Send us an email at support@tretestore.com.
Include your full name, order number, description of the issue, and photos of the item (if damaged or defective).
Once your request is approved, our support team will provide you with the exact return shipping address and detailed instructions.

Refund Processing Time

Once your returned package is received and inspected at our facility, we will send you an email confirming the approval or rejection of your refund.
If approved, your refund will automatically be applied to your original method of payment.
Please allow 3 – 5 business days for your bank or credit card company to process and post the refund to your account.

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