Refunds policy

At Trete Store, we want you to shop with total confidence.
We take pride in delivering quality products designed to meet your expectations. However, we understand that on rare occasions, a refund or cancellation may be required.
Please read the details below to learn how refunds, cancellations, and exchanges are managed.

Order Exchanges

Before finalizing your purchase, please double-check all details — including size, design, and quantity — to ensure accuracy.

  • We’re unable to accommodate exchanges for errors in product selection (e.g., wrong size, color, or design).
  • If you wish to make changes, the best solution is to cancel your order within 24 hours and place a new one with the correct details.
  • Our support team is always happy to assist and guide you through the process.

Order Cancellations

  • Cancellation Window: Orders can be canceled within 24 hours of being placed.
  • To cancel, simply email support@tretestore.com within this period. You’ll receive a full refund at no additional cost.
  • After 24 hours, orders are forwarded to production and cannot be canceled, as all items are made to order.

Returns & Refunds Eligibility

Our return and refund period lasts 180 days from the date your order is delivered.
Within this window, returns may be accepted if the following conditions apply:

✅ Eligible for Refunds:

  • Items received damaged or defective
  • Products that differ significantly from your order (wrong size, design, or material)
  • Incorrect items sent due to fulfillment error
  • Major inconsistencies with the product description

❌ Not Eligible for Refunds:

  • Items that have been used, washed, or altered
  • Defects not caused by our manufacturing process
  • Missing original tags or packaging
  • Minor issues (e.g., small loose threads) that don’t affect overall quality

Refund Claim Requirements

To process your refund smoothly, please provide the following:

  • Proof of purchase (receipt or order confirmation)
  • Shipping receipt or tracking label
  • Clear photos or evidence of the issue
  • Copies of relevant email communications

This documentation allows our team to assess and resolve your claim promptly and fairly.

Return & Refund Process

  1. Contact Us – Email support@tretestore.com with your return request and required documentation. We’ll reply within 2–3 business days.
  2. Approval – Once approved, you’ll receive our authorized return address and instructions. Please do not return items before approval.
  3. Return Shipping – Customers are responsible for the return shipping cost. Use a trackable service and share the tracking number with us.
  4. Refund Confirmation – Once your returned package arrives, we’ll send you a confirmation email.

Refund Processing Time

  • Refunds are usually processed within 2 business days of receiving your return.
  • The refunded amount includes both the product price and initial shipping fee.
  • Depending on your payment provider, it may take 10–15 business days for the funds to reflect in your account.
  • If your refund appears delayed, please check with your bank or card issuer for updates.

Important Notes

  • Return requests must be initiated within 180 days of delivery.
  • Customers are responsible for return shipping fees and assume risk for lost or damaged items during transit.
  • Returns made without prior approval may not be accepted or processed.

Need Help?

Our team is always here to help.
If you have any questions or need support with your refund or return, please contact us:

Phone: +1 305-494-8710

Email: support@tretestore.com

Support Hours: 9:00 AM – 5:00 PM (GMT+7), Monday–Friday